Safety at The Pavilion
The Pavilion strives to create an environment in which our guests are safe, informed and can always enjoy the show.
Across the board, our top priority is the safety of our guests and staff. We have continued to build on our relationships with community partners, leaders and health organizations to help ensure that your next concert and event experience is as safe as possible. As of August 10, 2021 based on recommendations from the CDC, current Pavilion COVID-19 guidelines include the following:
In line with recommendations from the CDC, those vaccinated are not required to wear masks, while unvaccinated individuals are highly encouraged to do so. However, in areas with high numbers of COVID-19 cases, vaccinated guests should consider wearing a mask in crowded settings and for activities with close contact with others who are not fully vaccinated.
At the request of the artist, documentation of a negative COVID-19 PCR/Antigen test result will be required to attend specific events at The Cynthia Woods Mitchell Pavilion. The negative COVID-19 PCR/Antigen test result must be obtained within 48 or 72 (depending on the show) hours of attending the specific event. Guests who are fully vaccinated may show proof of full COVID-19 vaccination instead of proof of negative test. A person is considered fully vaccinated when it has been at least two weeks since receiving the final dose of a COVID-19 vaccine that has been authorized by the FDA. Please note that vaccination is not required to attend an event at The Pavilion. To see if this policy applies to your show, check your show's event page here.
Testing Policy Frequently Asked Questions
Does the COVID-19 Testing Policy apply to all shows at The Pavilion?
No – it applies to the Jonas Brothers show. Please check your show’s Event Page or sign up for text updates to stay up to date on any additional changes.
The COVID-19 Testing Policy applies to my show. What do I need to provide?
All guests attending certain events will need to provide a negative COVID-19 PCR/Antigen test result. Guests who are fully vaccinated may show proof of full COVID-19 vaccination instead of proof of a negative test.
Proof of Testing
What kind of negative tests can I bring?
Negative tests must be printed and timestamped within either 48 or 72 (depending on the show) hours of your show. Negative tests must either be PCR or Antigen COVID-19 diagnostic tests. The results must have been performed by a third party, such as a lab.
Can I use an at-home test?
At this time, at-home tests will not be accepted.
Do I need to show photo ID with my proof of negative test?
Please be ready to show a photo ID that matches your proof of negative test.
Proof of Vaccination
Please note that proof of vaccination is not required at any Pavilion event.
What does fully vaccinated mean?
A person is considered fully vaccinated if they received their second dose of either the Pfizer or Moderna vaccine at least two weeks before the day of the show, or received the single dose of the Johnson & Johnson vaccine at least two weeks before the day of the show. Check your show’s event page for specific dates.
Do my children and babies also need a negative test to attend?
Yes. All guests, including children, will need to provide proof of a negative test as described above. Guests (including children over the age of 12) who are fully vaccinated may show proof of full COVID-19 vaccination instead of proof of a negative test.
We ask that you not attend if any of the following is true for you or anyone in your group:
- Within 14 days before attending the event you have tested positive, or been exposed to someone who has tested positive for, COVID-19;
- Within 48 hours prior to attending the event, you have experienced symptoms of COVID-19 (e.g., a fever of 100.4F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the Centers for Disease Control and Prevention)
- Within 14 days prior to attending the event, you have travelled to any international territory identified by federal or applicable state or local governments as being subject to travel or quarantine advisories due to COVID-19.
- Clear bags sized 12” x 12” or smaller are permitted. Non-clear handheld clutches sized 4.5” x 6.5” or smaller are permitted.
- A medically necessary bag (sized appropriately to the medical needs) or diaper bag (accompanied by infant/toddler) is permitted, but will be subject to search.
No Food or Beverages:
- No food or beverages will be allowed into the venue to minimize contact and expedite the entry process.
No Blankets, Tarps or Pillows:
- No blankets, tarps or pillows will be permitted into the venue to minimize contact and expedite the entry process.
- 4 Pavilion lawn chairs will be provided inside of each lawn pod.
- Credit Cards will be accepted at the venue, to include at all concessions stands and merchandise booths, to minimize the number of high-touch exchanges.
- Currently, capacity is reduced to 75% to allow for distancing throughout the venue. As official local health guidelines evolve regarding COVID-19 safety protocols, we may shift seating configurations and increase capacity.
Enhanced Cleaning and Sanitization Methods:
- Rigorous cleaning processes have been increased to clean and disinfect high-traffic and high-touch areas.
Hand Sanitization Products:
- Hand sanitizing stations will be made available throughout the venue.
Staff Health Screening:
- All staff members who enter the building will go through a health screening, which includes a questionnaire and temperature check.
- Staff are required to stay home if they have respiratory illness symptoms consistent with COVID-19, have tested positive for COVID-19, are awaiting results from a COVID-19 test or have been in close contact with someone who has tested positive or is presumptive positive for COVID-19.
- We ask that all guests stay home if they have respiratory illness symptoms consistent with COVID-19, have tested positive for COVID-19, are awaiting results from a COVID-19 test or have been in close contact with someone who has tested positive or is presumptive positive for COVID-19. If you feel ill after you are at the venue, you should go directly to First Aid.
- For more information on COVID-19 consistent symptoms, head here.
All Pavilion events are rain or shine.
The Pavilion will always monitor weather conditions to help keep you safe, but we expect shows to proceed as scheduled except in cases of extreme weather. Note that weather in Texas can change quickly. Please stay aware - we encourage guests to come prepared for potential weather changes.
When severe weather conditions occur within The Pavilion's safety boundary, we may choose to delay a show, adjust start times or opening acts, or on rare occasion, cancel or postpone the event. It is possible that a delay of an hour or more takes place before a cancellation decision is made. Safety is our primary goal, but if we can safely proceed with the event, we will always strive for it to continue. We will communicate updates during delays on this page, from The Pavilion's stage, on screens around The Pavilion, via social media and through our staff.
Please stay alert and remember, if you see something suspicious, tell one of our green or red-shirted staff members, or a member of our uniformed law-enforcement.
We have a professional medical team on-site to help you with medical emergencies or issues as they arise. If you or someone around you needs assistance, look for green or red-shirted staff members, or a member of our uniformed law-enforcement who can help connect you with our medical team. Our medical team is here to help!
- Look out for those around you. If you see someone that looks like they need help, check in with them or talk with a green or red-shirted staff member, or a member of our uniformed law-enforcement. Please bring unacceptable behavior (harassment, unruliness, disrespectfulness) to the attention of our staff.
- Be respectful of those around you. Concerts are loud, high-energy spaces full of people. Our goal is to help everyone enjoy the show - we'd love it if you made it your goal too!
- Stay hydrated. Use the free, filtered water distribution stations around The Pavilion to stay hydrated - Texas summers can really take it out of you!
- For additional information or questions, email [email protected].