Safety at The Pavilion
The Pavilion strives to create an environment in which our guests are safe, informed and can always enjoy the show.
Updated 6.11.21. Please check this page close to the date of your event, as policies may be adjusted due to changing circumstances.
Across the board, our top priority is the safety of our guests and staff. We have continued to build on our relationships with community partners, leaders and health organizations to help ensure that your next concert and event experience is as safe as possible. Here are our current policies:
- In accordance with CDC guidelines, guests and staff who have been fully vaccinated will not be required to wear masks while on property.
- Unvaccinated guests will continue to be encouraged to wear masks while at The Pavilion.
- Masks may be removed when consuming food or drink.
- Generally, proof of vaccination status is not required to attend a concert, but some artists may have different stipulations. Any differences to the standard policy would be communicated during the ticket purchase process on Ticketmaster/Live Nation, The Pavilion’s only authorized ticket vendor.
- Clear bags sized 12” x 12” or smaller are permitted. Non-clear handheld clutches sized 4.5” x 6.5” or smaller are permitted.
- A medically necessary bag (sized appropriately to the medical needs) or diaper bag (accompanied by infant/toddler) is permitted, but will be subject to search.
No Food or Beverages:
- No food or beverages will be allowed into the venue to minimize contact and expedite the entry process.
No Blankets, Tarps or Pillows:
- No blankets, tarps or pillows will be permitted into the venue to minimize contact and expedite the entry process.
- 4 Pavilion lawn chairs will be provided inside of each lawn pod.
- Credit Cards will be accepted at the venue, to include at all concessions stands and merchandise booths, to minimize the number of high-touch exchanges.
- Currently, capacity is reduced to 75% to allow for distancing throughout the venue. As official local health guidelines evolve regarding COVID-19 safety protocols, we may shift seating configurations and increase capacity.
Enhanced Cleaning and Sanitization Methods:
- Rigorous cleaning processes have been increased to clean and disinfect high-traffic and high-touch areas.
Hand Sanitization Products:
- Hand sanitizing stations will be made available throughout the venue.
Staff Health Screening:
- All staff members who enter the building will go through a health screening, which includes a questionnaire and temperature check.
- Staff are required to stay home if they have respiratory illness symptoms consistent with COVID-19, have tested positive for COVID-19, are awaiting results from a COVID-19 test or have been in close contact with someone who has tested positive or is presumptive positive for COVID-19.
- We ask that all guests stay home if they have respiratory illness symptoms consistent with COVID-19, have tested positive for COVID-19, are awaiting results from a COVID-19 test or have been in close contact with someone who has tested positive or is presumptive positive for COVID-19. If you feel ill after you are at the venue, you should go directly to First Aid.
- For more information on COVID-19 consistent symptoms, head here.
All Pavilion events are rain or shine.
The Pavilion will always monitor weather conditions to help keep you safe, but we expect shows to proceed as scheduled except in cases of extreme weather. Note that weather in Texas can change quickly. Please stay aware - we encourage guests to come prepared for potential weather changes.
When severe weather conditions occur within The Pavilion's safety boundary, we may choose to delay a show, adjust start times or opening acts, or on rare occasion, cancel or postpone the event. It is possible that a delay of an hour or more takes place before a cancellation decision is made. Safety is our primary goal, but if we can safely proceed with the event, we will always strive for it to continue. We will communicate updates during delays on this page, from The Pavilion's stage, on screens around The Pavilion, via social media and through our staff.
Please stay alert and remember, if you see something suspicious, tell one of our green or red-shirted staff members, or a member of our uniformed law-enforcement.
We have a professional medical team on-site to help you with medical emergencies or issues as they arise. If you or someone around you needs assistance, look for green or red-shirted staff members, or a member of our uniformed law-enforcement who can help connect you with our medical team. Our medical team is here to help!
- Look out for those around you. If you see someone that looks like they need help, check in with them or talk with a green or red-shirted staff member, or a member of our uniformed law-enforcement. Please bring unacceptable behavior (harassment, unruliness, disrespectfulness) to the attention of our staff.
- Be respectful of those around you. Concerts are loud, high-energy spaces full of people. Our goal is to help everyone enjoy the show - we'd love it if you made it your goal too!
- Stay hydrated. Use the free, filtered water distribution stations around The Pavilion to stay hydrated - Texas summers can really take it out of you!
- For additional information or questions, email [email protected].