The Pavilion strives to create an enjoyable experience for all of our guests. Guests with disabilities who are visiting The Pavilion may find the following information helpful. Please note, that while we make every effort to accommodate guests with disabilities, space is limited and available on a first come, first served basis.
If you require medical assistance during your visit please ask a staff member to escort you to the First Aid office.
A driveway for passenger drop-off and pick-up is available in front of the North Plaza. Access is via 2005 Lake Robbins Drive.
Free parking for guests with mobility impairments is available with proper state identification. There are a limited number of parking spaces available on a first come, first served basis in the Gold Lot adjacent to the Town Center Parking Garage. Access is via Six Pines Drive.
If you or someone in your party requires the use of a wheelchair to get to their seat, please notify a Pavilion staff member. First Aid is equipped with wheelchairs to help escort people to their seats if needed. Please note wheelchairs cannot be rented or loaned to guests for the length of their stay.
Accessible seating for guests with mobility impairments is located throughout our venue and at various price levels.
How to purchase tickets for the mobility impaired:
Reserved seating is available in designated areas for guests requiring accessible seating. You can purchase these tickets at The Pavilion Box Office or online through Ticketmaster.
Ticketmaster provides useful filtering tools through their online platform to help find the accessible seating most suitable for you. Along the right hand side of the ticket purchase page, click or tap the button labeled "Filters", then turn on the Accessibility slider below. From there, you can specify your needs. Once you are satisfied, click or tap "Apply Filters" to see all tickets available that meet your requirements. Please remember that all seating is subject to availability.
The Pavilion has specially adapted restroom facilities for guests who use wheelchairs. For guests requiring a companion or assistance from someone of the opposite sex, a wheelchair-accessible, private restroom is available in all concession plazas.
Concession stand personnel are available to assist guests with mobility impairments in purchasing food and beverages. The stands adjacent to the lawn stairs have accessible windows for guests with wheelchairs. Accessible picnic tables are also available. Accessible drinking fountains are available in all plazas.
For guests with hearing impairments:
A Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Pavilion events, the TDD number to call is 1-800-755-6244.
American Sign Language
American Sign Language interpretation is available upon request. So we can provide qualified and appropriately prepared signers, The Pavilion requires signing requests at least three weeks prior to the concert.
To assist with amplification and clarity, headsets are available during all performances. The Pavilion uses Phonic-Ear FM equipment on the 75.475 MHz frequency (Channel 22). Please visit the Information Booth located in the North Plaza to arrange for use of a unit at no charge.
Have a question?
We might already have an answer! Use the links below to find quick answers to your questions.
- Bag Policy and Permitted Items
- Parking and Drop-Off
- Weather and COVID-19
- More frequently asked questions (lawn seating and chairs, kids, and more)
Still have a question? Just leave your name, email and question below and we'll get back to you as soon as we can.