Ticket Policies and Box Office

All Pavilion events are rain or shine.

Ticket Policies

Refunds and Exchanges

Refunds and exchanges are not allowed after purchase. Ticket prices are subject to change without notice.

Accepted Tickets

Mobile entry with Safetix rolling barcode.
Will call pick-up
Hard tickets (old school tickets)

Unaccepted Ticket Examples

QR Codes
Screenshots of tickets
Print-at-home tickets or other PDF's (printed or digital)

Please have your digital tickets pulled up in your Ticketmaster or Live Nation app when you arrive at the gates.

Official Ticketing Source

Ticketmaster is the official ticketing source for The Pavilion. The Pavilion does not endorse or recommend any other ticketing source for events held at The Pavilion. Please use caution when purchasing tickets from any website other than www.ticketmaster.com for events held at The Pavilion. Guests who purchase invalid tickets from a re-sale site must contact that vendor for resolution. If you have already purchased tickets from a re-seller the safest way to ensure that your tickets are good is to insist that the re-seller transfers the tickets to your Ticketmaster / Live Nation account (there is no cost for the re-seller to do this).

Transfer Tickets to Each Member of Your Party

Once you have entered our gates, it's a good idea to transfer a ticket to each member of your group before entering the seating area. Transferring your tickets will allow everyone to re-enter the seating area even if your group splits up. It's the same idea as making sure everyone has a ticket stub before they go to the restroom or concessions.

Get started by opening the Ticketmaster or Live Nation app and tapping the "Transfer" button. Please note that each ticket recipient will also need a Ticketmaster or Live Nation account.

Children

For most contemporary events, children age five and under are admitted free to the lawn without a ticket when accompanied by a ticketed adult. Children age two and under can sit free in the reserved section if seated in an adult's lap. Some exceptions apply to specific children's performances. For the Children’s Festival, children age two and under can enter without a ticket.

Group Ticketing

Most contemporary concerts do NOT offer group tickets. To check on a specific concert and group ticket availability, contact Live Nation at 800-745-3000 and ask for the group sales department. Please note that the ticket price for these concerts generally is NOT discounted for groups.

The Pavilion Box Office handles group sales for Performing Arts events only. For selected Performing Arts events, a special discount ticketing program is offered to groups of 20 or more. Group tickets must be paid for in advance and may include additional handling charges. No refunds or exchanges are allowed after purchase.

Buy Tickets in Person

Tickets for most events can be purchased in person at The Pavilion Box Office. The Cynthia Woods Mitchell Pavilion has two onsite Box Offices: The North Box Office and the South Box Office. To contact the Box Office please call 281.364.3024 or email [email protected].

North Box Office:

Located at 2005 Lake Robbins Drive, The Woodlands, TX 77380
Box Office hours are Monday - Friday 10 a.m. to 5 p.m.
On event days, The Box Office is open from 10 a.m. through intermission Monday-
Saturday
For Sunday events, the Box Office is open at noon through intermission. The Box Office may be closed on holidays and during non-ticketed events

South Box Office:

The South Box Office is located at the South Gate of the venue and is only open on events days.
The South Box Office will open at gates on event days.

Buy Tickets Online

Tickets can be purchased online through our official ticketing partner, Ticketmaster/Live Nation.

NOTE:The Pavilion in no way encourages, authorizes, or guarantees the purchase of tickets from any vendor other than directly purchasing from The Pavilion Box Office, Ticketmaster, Live Nation, official artist fan club website, Groupon, or Gold Star. Guests who purchase invalid tickets from re-sale sites must contact that vendor for resolution.

When purchasing tickets at Ticketmaster, service charges will apply.

Buy Accessible Seating

Reserved seating is available in designated areas for the mobility impaired. You can purchase these tickets at The Pavilion Box Office or online through Ticketmaster.

Ticketmaster provides useful filtering tools through their online platform to help find the accessible seating most suitable for you. Along the right hand side of the ticket purchase page, click or tap the button labeled "Filters", then turn on the Accessibility slider below. From there, you can specify your needs. Once you are satisfied, click or tap "Apply Filters" to see all tickets available that meet your requirements. Please remember that all seating is subject to availability.

FOR GUESTS WITH HEARING IMPAIRMENTS:

A Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Pavilion events, the TDD number to call is 800-755-6244. If you need to arrange a sign language interpreter for an event, you can email the Box Office at [email protected].

For more information on Accessibility, head here.