- Mobile entry with Safetix rolling barcode.
- Will call pick-up
- Hard tickets (old school tickets)
Unaccepted Ticket Examples
- Static QR Codes
- Screenshots of tickets
- Print-at-home tickets or other PDF's (printed or digital)
Please have your digital tickets pulled up in your Ticketmaster or Live Nation app when you arrive at the gates.
Box Office Hours
The Box Office is closed for the season and will reopen at the beginning of the 2024 concert season.
Tickets for most events can be purchased in person at The Pavilion Box Office. The Cynthia Woods Mitchell Pavilion has two onsite Box Offices: The North Box Office and the South Box Office. To contact the Box Office please call 281.364.3024 or email email@example.com.
North Box Office:
- Located at 2005 Lake Robbins Drive, The Woodlands, TX 77380
- Box Office hours are Monday - Friday 10 a.m. to 5 p.m.
- On event days, The Box Office is open from 10 a.m. through intermission Monday- Saturday
- For Sunday events, the Box Office is open at noon through intermission. The Box Office may be closed on holidays and during non-ticketed events
South Box Office:The South Box Office is located at the South Gate of the venue and is only open on events days.The South Box Office will open at gates on event days.
Official Ticketing Source
Ticketmaster is the official ticketing source for The Pavilion. The Pavilion does not endorse or recommend any other ticketing source for events held at The Pavilion. Please use caution when purchasing tickets from any website other than ticketmaster.com for events held at The Pavilion. Guests who purchase invalid tickets from a re-sale site must contact that vendor for resolution. If you have already purchased tickets from a re-seller the safest way to ensure that your tickets are good is to insist that the re-seller transfers the tickets to your Ticketmaster / Live Nation account (there is no cost for the re-seller to do this).
Transfer Tickets to Each Member of Your Party
Once you have entered our gates, it's a good idea to transfer a ticket to each member of your group before entering the seating area. Transferring your tickets will allow everyone to re-enter the seating area even if your group splits up. It's the same idea as making sure everyone has a ticket stub before they go to the restroom or concessions.
Get started by opening the Ticketmaster or Live Nation app and tapping the "Transfer" button. Please note that each ticket recipient will also need a Ticketmaster or Live Nation account.
For most contemporary events, children age five and under are admitted free to the lawn without a ticket when accompanied by a ticketed adult. Children age two and under can sit free in the reserved section if seated in an adult's lap. Some exceptions apply to specific children's performances. For the Children’s Festival, children age two and under can enter without a ticket.
Most contemporary concerts do NOT offer group tickets.
The Pavilion Box Office handles group sales for Performing Arts events only. For selected Performing Arts events, a special discount ticketing program is offered to groups of 20 or more. Group tickets must be paid for in advance and may include additional handling charges. No refunds or exchanges are allowed after purchase.
For Guests with Hearing Impairments
A Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Pavilion events, the TDD number to call is 800-755-6244. If you need to arrange a sign language interpreter for an event, you can email the Box Office at firstname.lastname@example.org.
For more information on Accessibility, head here.