Frequently Asked Questions
We want to make sure that every guest enjoys their concert experience at The Pavilion. If you have a question that isn't answered below, feel free to reach out online, by email at [email protected] or by phone at 281.364.3010.
I HEARD THE PAVILION IS A NON-PROFIT. HOW DOES THAT WORK?
What an awesome question! The Pavilion is owned and operated by The Center for the Performing Arts at The Woodlands, a 501(c)3 non-profit. With profits we receive from our biggest shows (think rock, pop, rap and country) and a whole bunch of generous donation efforts, The Pavilion is able to provide a wide array of performing arts shows and opportunities to our community.
More than anything, we want to make sure the arts are accessible to everyone. To us, that means putting on awesome shows that people want to come to, giving young artists the opportunity to hone their talents and perform in front of live audiences, introducing new audiences to classical art forms (for free) and educating the next generation about the arts.
CAN I BRING FOOD AND DRINKS TO A SHOW?
You can! For performing arts shows (think Houston Symphony, Ballet, Opera) you may bring food in its original packaging, food that fits inside a 1 gallon Ziploc bag. For contemporary shows (think Pop, Rock, Country) you can bring food in a 1 gallon Ziploc bag. While you're not permitted to bring outside beverages in, you can typically bring an empty, lidless plastic water bottle to fill up inside!
For all Pavilion rules, head here.
CAN I BRING A LAWN CHAIR?
Due to the slope of our hill, personal lawn chairs pose a tumbling risk. Specially designed lawn chairs are available for rent at most contemporary events for $8 in advance or $10 upon arrival. Chair rental is free at all performing arts events.
For all Pavilion rules, head here.
CAN I BRING MY CAMERA?
You can bring a small personal camera to most shows, but our camera policy is subject to the artist's discretion. Professional, detachable lens cameras are not permitted. Cameras and all video or audio recording, including with cell phones, are not allowed at performing arts events.
CAN I BRING CHILDREN TO A SHOW? DO CHILDREN EVER GET IN FREE?
You can absolutely bring them to a show! For most contemporary and performing arts events, children age five and under are admitted free to the lawn without a ticket when accompanied by a ticketed adult. Children age two and under can sit free in the reserved section if seated in an adults lap. Some exceptions apply to specific children's performances. At Performing Arts events, all kids (and adults, too!) may enter for free. For the Children’s Festival children age two and under can enter without a ticket.
CAN I BRING A BAG? WHAT ABOUT A BLANKET?
Clear bags sized 12” x 12” or smaller are permitted. Non-clear handheld clutches sized 4.5” x 6.5” or smaller are permitted. Blankets are permitted at most shows, however, some shows may not allow them. Blankets are allowed at performing arts events.
For all Pavilion rules, head here.
WHAT KIND OF TICKETS ARE VALID?
- Mobile entry with QR code (Not to be confused with having a print-at-home PDF on your phone. PDF's are not accepted.)
- Will call pick-up tickets
- Hard tickets (tickets mailed/shipped to you or purchased directly through the Box Office)
WHO CAN PICK UP MY TICKETS? WHEN CAN I PICK THEM UP?
Will Call tickets can be picked up only by the person whose name is on the Ticketmaster/Live Nation account. You may, however, designate an alternate pick-up person through Ticketmaster/Live Nation (800-653-8000). Anyone picking up tickets at Will Call must have a government issued ID; the Ticketmaster account number is also preferred. Certain events, seat locations and packages cannot be transferred and Ticketmaster/Live Nation may not allow you to designate an alternate pick-up person.
While most Will Call tickets can be picked up once purchased during regular office hours, certain tours will not allow for package pick-up, fan club, pit tickets or other special tickets to be picked up until the day of the event. Additionally, tours may specify a time frame in which the tickets can be picked up.
CAN I BRING A PRINT AT HOME TICKET TO MY EVENT?
Unfortunately, no. The Pavilion does not accept print at home tickets. The only exceptions are Groupon or Gold Star as an official ticket seller. Groupon and Gold Star are not utilized on all events. In order to ensure that these printed out tickets will be valid for an event these tickets should be purchased directly through Groupon or Gold Star. Only Groupon or Gold Star tickets designed to be printed are allowed. Any digital tickets should be displayed on your mobile device/phone. Please see the instructions on your ticket confirmation from Groupon or Gold Star for more information. Any other tickets printed on a standard sheet of paper are not valid for entry. Physical tickets are only allowed if they are hard tickets issued by the Box Office or Ticketmaster/Live Nation. All other tickets are digital and should be presented on your digital device.
IF THE WEATHER GETS BAD, WHAT HAPPENS?
The Pavilion is a rain or shine venue, which means that barring a situation that is dangerous to our guests, the show will go on. We do everything we can to make sure our shows happen and that they're enjoyed by all, but occasionally schedule adjustments are required. If a show is cancelled, postponed or rescheduled, we will typically notify you via email, social media and with an alert on the home page of our website. Additionally, feel free to sign up for text updates for your specific show. Get your show's text code on its event page, here.
WHO SHOULD I BUY MY TICKETS FROM?
Ticketmaster is the official ticketing source for The Pavilion. The Pavilion does not endorse or recommend any other ticketing source for events held at The Pavilion. Please use caution when purchasing tickets from any website other than www.ticketmaster.com for events held at The Pavilion. Guests who purchase invalid tickets from a re-sale site must contact that vendor for resolution.
WHAT IF I HAVE A HEARING IMPAIRMENT?
A Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Pavilion events, the TDD number to call is 800-755-6244. If you need to arrange a sign language interpreter for an event, you can email the Box Office at [email protected].
DOES THE PAVILION GIVE OUT REFUNDS OR HAVE AN EXCHANGE PROGRAM?
Refunds and exchanges are not allowed after purchase. Ticket prices are subject to change without notice.
I'M WORRIED MY TICKETS AREN'T OFFICIAL. HOW CAN I CONFIRM THEIR AUTHENTICITY?
You can reach out to our Box Office at 281.364.3024 or Ticketmaster at 800-745-3000. The Box Office can attempt to determine the authenticity of your tickets. This is not always possible. Rest assured, though - if you purchased your tickets through our Box Office, Ticketmaster or Live Nation, you'll be able to get into the show just fine!
DOES THE PAVILION OFFER GROUP TICKETS?
The Pavilion Box Office handles group sales for Performing Arts events only. For selected Performing Arts events, a special discount ticketing program is offered to groups of 20 or more. Group tickets must be paid for in advance and may include additional handling charges. No refunds or exchanges are allowed after purchase. For more information about group sales for Performing Arts events at The Pavilion, call 281-364-3024.
Most contemporary concerts do NOT offer group tickets.
Group sales for KSBJ's concerts are available through Ticket Servant's group sales office by calling 281-319-6900.
WHAT TIME DO GATES OPEN?
Gate opening times vary from show to show, but we always open in time for you to pick your spot on the lawn or find your seat under our tent. Check the event page for your show to find out when gates open.
Want to get early access? The Pavilion Lounge opens an hour before gates, gives you a chance to pass through security early and provides a wide variety of drinks in a fun "concert cocktail" setting.
WHERE SHOULD I PARK?
The Pavilion offers free parking a short (and beautiful) walk from the venue in one of our four monitored lots.
You could also purchase paid parking in our Gold Lot, located just behind The Pavilion. Our guests will find handicap accessible parking in this lot as well.
IS THERE ANYTHING TO EAT OR DRINK AT THE PAVILION?
Absolutely! Head here to see what's on the menu.
DOES THE PAVILION PROVIDE ACCESSIBLE SEATING?
We do! Reserved seating is available in designated areas for the mobility impaired. You can purchase these tickets at The Pavilion Box Office or online through Ticketmaster.
Parking for guests with mobility impairments is available with proper state identification. There are a limited number of parking spaces available on a first come, first served basis in the Gold Lot adjacent to the East entrance. Access is via Six Pines Drive.
CAN I LEAVE THE PAVILION ONCE I ENTER?
Unfortunately, no re-entry is allowed at The Pavilion.
HOW DO I GET IN TO THE WOODFOREST BANK VIP CLUB?
All of our season ticket holders and box seat owners have access to the Woodforest Bank Club. Interested in purchasing season tickets or box seats? Reach out to JD Villaseñor at 281.210.1121.
IS THERE ANY AIR CONDITIONING AT THE PAVILION?
There sure is! Our venue is outdoors, so it might be still be warm at times. Our tent does contain several large fans that help circulate the air. If the Texas heat gets to you, you're welcome to check out The Pavilion Lounge (open for most events). Air conditioning, drinks and a large screen for watching the show or a game - we think you'll love it!
I HAVE A QUESTION ABOUT SEASON SEATS OR BOX SEATS. WHO DO I TALK TO?
Feel free to reach out to JD Villaseñor at 281-210-1121. You can also learn more about our Season Seats here.
IS MY SHOW CONSIDERED A "CONTEMPORARY SHOW" OR A "PERFORMING ARTS SHOW"?
Great question! Contemporary Shows are our big, popular shows (think rock, country, rap or pop), while Performing Arts Shows focus more on introducing audiences to music they may not have experienced before (think symphonies, ballets and operas). If you want to ask about a specific show, you can always email us.
DO I HAVE A RESERVED SPOT ON THE LAWN?
Nope! Our lawn is general admission, first come, first served. Get here early to find a great spot on the lawn.
MY SEAT SAYS "OBSTRUCTED VIEW." WHAT DOES THAT MEAN?
We have a few large concrete poles that hold our iconic tent up. If you have an obstructed view seat, that just means that the poles might block part of your view of the stage.
WHAT TIME DOES EACH ACT START? WHAT TIME DO THEY END?
Act start times vary from show to show - you're always welcome to call, email or reach out to us over social media to ask about start times. We usually get that info a day or two before the show. Act start and end times are always tentative, but our shows are (almost) always over by 11!
IS THERE A DRESS CODE FOR THE PAVILION? WHAT ABOUT THE WOODFOREST BANK CLUB?
Nope! We just ask that you dress appropriately - no need to get fancy (unless you want to of course. Then by all means, dress up!)
WHAT HAPPENS IF AN OPENING ACT CHANGES?
From time to time, acts or lineups for one of our shows will change due to unforeseen circumstances. Because all of our acts, especially opening acts, are tentative and subject to change, no refunds will be given in the event of a lineup change.
SOMEONE IS CAUSING ISSUES AROUND ME, OR IS DOING SOMETHING SUSPICIOUS. WHO DO I TALK TO?
You can always address the issue with one of our event staff, who are wearing green polos dispersed throughout the venue. If the issue is more urgent, we would suggest talking with one of our event staff supervisors, wearing red polos.
If you would like to let us know about your experience (positive or negative), feel free to email us at [email protected].
WHO DO I TALK TO IF I WAS ACCIDENTALLY CHARGED TWICE AT CONCESSIONS?
You can reach out to our concessions partner, Aramark, by emailing [email protected]
WHAT DO I DO IF I HAVE A QUESTION DURING THE SHOW?
You can contact our Event Receptionist at 281-364-1124 if you have questions during the show. They can help answer questions, or direct you to an answer.
WHAT DO I DO IF I LOST SOMETHING AT THE PAVILION?
You can call our front desk at 281-364-3010 - we'd be glad to help you look for it in our Lost and Found!
DO YOU HAVE ANY JOB OPPORTUNITIES?
You can always stay up to date on current job opportunities here.
CAN I VOLUNTEER WITH THE PAVILION?
You sure can! Our official volunteer organization, The Pavilion Partners, is always looking for more help. You can learn more about Partners here. You can also contact our Volunteer Coordinator, Carmen Smiley at [email protected].
DOES THE PAVILION TAKE DONATIONS? HOW CAN I DONATE?
The Pavilion is always looking to partner with great people who believe in the arts. If that sounds like you, here's how you can donate.
MY ORGANIZATION WANTS TO HELP SPONSOR THE ARTS AT THE PAVILION. WHO CAN I TALK TO?
We're excited you're interested in partnering with us! You can contact our Developoment Director, Lisa Baeckel at [email protected] for more information on sponsorships, donations and corporate partnerships.
MY BAND OR GROUP WANTS TO PERFORM AT THE PAVILION - WHO SHOULD I TALK TO?
Most of our shows are booked through Live Nation, so you would need to discuss performance opportunities with their representation. For students, we do provide performance opportunities throughout the year. You can find out more about those opportunities here.
I'D LIKE TO REQUEST A DONATION. IS THERE ANYONE I CAN ASK ABOUT THAT?
Sure! Feel free to call us at 281-364-3010 or email at [email protected]
Have a question?
We'd be happy to help. Just leave your name, email and question below and we'll get back to you as soon as we can.