Pavilion events take place rain or shine.
Refunds and Exchanges
Refunds and exchanges are not allowed after purchase. Ticket prices are subject to change without notice.
The Pavilion does not accept print-at-home tickets to any event.
The only exceptions are Groupon or Gold Star as an official ticket seller. Groupon and Gold Star are not utilized on all events. In order to ensure that these printed out tickets will be valid for an event these tickets should be purchased directly through Groupon or Gold Star.
Acceptable Ticket Forms:
- Mobile entry with QR code (Not to be confused with having a print-at-home PDF on your phone. PDF's are not accepted.)
- Credit card entry
- Will call pick-up
- Hard tickets (old school tickets)
Third Party Vendors:Ticketmaster is the official ticketing source for The Pavilion. The Pavilion does not endorse or recommend any other ticketing source for events held at The Pavilion. Please use caution when purchasing tickets from any website other than www.ticketmaster.com for events held at The Pavilion. Guests who purchase invalid tickets from re-sale site must contact that vendor for resolution.
For guests with hearing impairments:
A Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Pavilion events, the TDD number to call is 800-755-6244. If you need to arrange a sign language interpreter for an event, you can email the Box Office at email@example.com.
For most contemporary and performing arts events, children age five and under are admitted free to the lawn without a ticket when accompanied by a ticketed adult. Children age two and under can sit free in the reserved section if seated in an adults lap. Some exceptions apply to specific children's performances. For the Children’s Festival children age two and under can enter without a ticket.
Groupon and Other Vouchers:
When purchasing tickets through Groupon or other special offers, guests may be assigned a voucher. Please identify the redemption day on your voucher and wait until that date to redeem your voucher. If you have a Voucher/Groupon G-Pass (you should see a bar code on the document), it must be printed out. The print-out is your ticket. For some events, guests will have a mobile ticket which has a QR code. These tickets do not need to be printed out. Please read and follow your instructions carefully.
Most contemporary concerts do NOT offer group tickets. To check on a specific concert and group ticket availability, contact Live Nation at 800-745-3000 and ask for the group sales department. Please note that the ticket price for these concerts generally is NOT discounted for groups.
Group sales for KSBJ's concerts are available through Ticket Servant's group sales office by calling 281-319-6900.
The Pavilion Box Office handles group sales for Performing Arts events only. For selected Performing Arts events, a special discount ticketing program is offered to groups of 20 or more. Group tickets must be paid for in advance and may include additional handling charges. No refunds or exchanges are allowed after purchase. For more information about group sales for Performing Arts events at The Pavilion, call 281-364-3024.