Safety at The Pavilion
The Pavilion strives to create an environment in which our guests are safe, informed and can always enjoy the show.
All Pavilion events are rain or shine. The Pavilion will always monitor weather conditions to help keep you safe, but we expect shows to proceed as scheduled except in cases of extreme weather. Note that weather in Texas can change quickly. Please stay aware - we encourage guests to come prepared for potential weather changes.
When severe weather conditions occur within The Pavilion's safety boundary, we may choose to delay a show, adjust start times or opening acts, or on rare occasion, cancel or postpone the event. It is possible that a delay of an hour or more takes place before a cancellation decision is made. Safety is our primary goal, but if we can safely proceed with the event, we will always strive for it to continue. We will communicate updates during delays on this page, from The Pavilion's stage, on screens around The Pavilion, via social media and through our staff.
Should severe weather conditions occur, please be aware of our shelter-in-place locations throughout The Pavilion. All locations are noted on the map below - note especially the large areas under The Pavilion tent and in The Pavilion Lounge, off of the North Plaza. For additional updates, check your show's Event Page for your events Text Update code.
Exchanges and Refunds: Cancellations and postponements are rare at The Pavilion, but they do sometimes occur in extreme weather conditions. If a show is cancelled, guests will be able to receive refunds at their original point of purchase. Postponements or reschedules may take several days or more to be announced - please hold on to your original tickets to be reused at the new date. Guests that leave the event or do not attend an event that takes place are not eligible for refunds. At times, opening acts might not perform due to a weather delay. Opening acts are not a condition of ticket sales, and guests will not be refunded if an opening act does not perform.
Bag Policy: All bags must be smaller than 8.5"x11" or be clear and NFL-approved. All bags will be searched and our policy is 100% enforced to ensure your safety. We recommend leaving your bag at home and breezing through the gates with one of our No Bag Lanes. The Pavilion also employs magnetometers and uniformed law-enforcement officers for your safety.
Please stay alert and remember, if you see something suspicious, tell one of our green or red-shirted staff members, or a member of our uniformed law-enforcement.
We have a professional medical team on-site to help you with medical emergencies or issues as they arise. If you or someone around you needs assistance, look for green or red-shirted staff members, or a member of our uniformed law-enforcement who can help connect you with our medical team. Our medical team is here to help!
Look out for those around you. If you see someone that looks like they need help, check in with them or talk with a green or red-shirted staff member, or a member of our uniformed law-enforcement. Please bring unacceptable behavior (harassment, unruliness, disrespectfulness) to the attention of our staff.
Be respectful of those around you. Concerts are loud, high-energy spaces full of people. Our goal is to help everyone enjoy the show - we'd love it if you made it your goal too!
Stay hydrated. Use the free, filtered water distribution stations around The Pavilion to stay hydrated - Texas summers can really take it out of you!