The Pavilion Box Office is located at 2005 Lake Robbins Drive in The Woodlands. Box Office hours are Monday - Friday 10 a.m. to 5 p.m. and from 10 a.m. until mid-show on all show days Monday-Saturday. For shows on Sunday, the Box Office opens at noon. For Box Office questions please call 281.364.3024
General Ticket Information:
NEW FOR 2016: Please note that The Pavilion will no longer accept print-at-home tickets to any show. This includes all tickets purchased through any third party retailers (i.e. StubHub, Vivid Seats, etc.) Please make sure you have your tickets available in one of the following forms BEFORE arriving to the gate:
- Mobile entry (QR code)
(Not to be confused with having a print-at-home PDF on your phone. PDF's are not accepted.)
- Credit card entry
- Will call pick-up
- Hard tickets
The Pavilion in no way encourages, authorizes, or guarantees the purchase of tickets from any vendor other than Ticketmaster/Groupon. The Pavilion reserves the right to refuse entry to persons holding tickets purchased from a third party vendor. Groupon G-Passes will still be accepted.
Tickets for events at The Cynthia Woods Mitchell Pavilion, presented by Huntsman can be purchased in person at The Pavilion Box Office during the months of March through November during operation hours of 10 a.m. to 5 p.m. Monday through Friday. Tickets can also be purchased through Ticketmaster online at www.ticketmaster.com or by phone at 800-745-3000.
Effective immediately, Ticketmaster outlets at H-E-B and Fiesta are closed. Wal-Mart locations will be open through November 30. Guests who have “In Store Pick-up” as their delivery method will be able to pick up their tickets at The Pavilion Box Office or at a Wal-Mart location.
Ticketmaster is the official ticketing source for The Pavilion. The Pavilion does not endorse or recommend any other ticketing source for events held at The Pavilion. Please use caution when purchasing tickets from any website other than www.ticketmaster.com for events held at The Pavilion. The only exception is when purchasing tickets through an official artist fan club website, Groupon or Goldstar.
When purchasing tickets at Ticketmaster service charges will apply. Refunds and exchanges are NOT allowed after purchase. Ticket prices are subject to change without notice. Pavilion events take place rain or shine.
For guests with hearing impairments:
a Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Pavilion events, the TDD number to call is 800-755-6244.
For most contemporary and performing arts events, children age five and under are admitted free to the lawn without a ticket when accompanied by a ticketed adult. Some exceptions apply to specific children's performances. Children three years of age and older must occupy a seat when in the reserved seating area and must have a ticket. At special children's shows, children two years of age and over must occupy a seat when in the reserved seating area and must have a ticket. At these same types of events, children two years of age and older must have a ticket for the lawn.
Groupon and Other Vouchers:
When purchasing reserved seating tickets through Groupon or other special offers guests may be assigned a voucher by order of purchase. Please identify the redemption day on your voucher and wait until that date to redeem your voucher. Vouchers must be redeemed in person with a photo ID and a printed voucher for each ticket purchased. Please note that the original purchaser is the only person authorized to redeem the vouchers. If someone other than the named purchaser on the voucher wishes to pick up the tickets they must contact Groupon and have a new Groupon sent with the updated name on the voucher.
Lawn tickets purchased through Groupon will print out as a G-Pass similar to a print-at-home ticket. It will be scanned at the gate and guests do not need to be the name printed on the G-Pass lawn ticket to enter the venue. The Pavilion cannot accept G-Pass lawn tickets on a cellphone, tickets MUST be printed.
Most contemporary concerts do NOT offer group tickets. To check on a specific concert and group ticket availability, contact Live Nation at 800-745-3000 and ask for the group sales department. Please note that the ticket price for these concerts generally is NOT discounted for groups.
Group sales for KSBJ's concerts are available through Ticket Servant's group sales office by calling 281-319-6900.
The Pavilion Box Office handles group sales for Performing Arts events only. For selected Performing Arts events, a special discount ticketing program is offered to groups of 20 or more. Group tickets must be paid for in advance and may include additional handling charges. No refunds or exchanges are allowed after purchase. For more information about group sales for Performing Arts events at The Pavilion, call 281-364-3024.