The Pavilion strives to create an enjoyable experience for all of our guests. Guests with disabilities who are visiting The Pavilion may find the following information helpful. Please note, that while we make every effort to accommodate guests with disabilities, space is limited and available on a first come, first served basis.
If you require medical assistance during your visit please ask a staff member to escort you to the First Aid office.
A driveway for passenger drop-off and pick-up is available in front of the North Plaza. Access is via 2005 Lake Robbins Drive.
Parking for guests with mobility impairments is available with proper state identification. There are a limited number of parking spaces available on a first come, first served basis in the Gold Lot adjacent to the VIP entrance. Access is via Six Pines Drive.
The Pavilion has specially adapted restroom facilities for guests who use wheelchairs. For guests requiring a companion or assistance from someone of the opposite sex, a wheelchair-accessible, private restroom is available in all concession plazas.
Accessible seating for guests with mobility impairments is located in various sections of the seating area and at various prices.
How to Purchase Tickets for the Mobility Impaired:
Reserved seating is available in designated areas for the mobility impaired. You can purchase these tickets at The Pavilion Box Office, any Ticketmaster outlet, including Fiesta and select H-E-B locations or by phone through Ticketmaster at 800-745-3000 or online at www.ticketmaster.com.
Please note that The Pavilion Box Office only accepts purchases in person. Ticket purchases at The Pavilion Box cannot be made over the phone or via the internet. The seasonal hours of the Box Office are Monday through Friday from 10 a.m. to 5 p.m. (March- November) and on event days through intermission. The Box Office is located at the north entrance of The Pavilion at 2005 Lake Robbins Drive in The Woodlands. The Pavilion Box Office can also be reached at 281-364-3024.
When purchasing tickets at The Pavilion Box Office or Ticketmaster service charges will apply. Refunds and exchanges are NOT allowed after purchase. Ticket prices are subject to change without notice. Pavilion events take place rain or shine.
If you or someone in your party requires the use of a wheelchair to get to their seat, please notify a Pavilion staff member. First Aid is equipped with wheelchairs to help escort people to their seats if needed. Please note wheelchairs cannot be rented or loaned to guests for the length of their stay.
Concession stand personnel are available to assist guests with mobility impairments in purchasing food and beverages. The stands adjacent to the lawn stairs have accessible windows for guests with wheelchairs. Accessible picnic tables are also available. Accessible drinking fountains are available in all plazas.
For guests with hearing impairments:
A Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Pavilion events, the TDD number to call is 1-800-755-6244.
American Sign Language:
American Sign Language interpretation is available upon request. So we can provide qualified and appropriately prepared signers, The Pavilion requires signing requests at least three weeks prior to the concert.
To assist with amplification and clarity, headsets are available during all performances. The Pavilion uses Phonic-Ear FM equipment on the 75.475 MHz frequency (Channel 22). Please visit the Information Booth located in the North Plaza to arrange for use of a unit at no charge.