NEW FOR 2016: Please note that The Pavilion will no longer accept print-at-home tickets to any show. This includes all tickets purchased through any third party retailers (i.e. StubHub, Vivid Seats, etc.) Please make sure you have your tickets available in one of the following forms BEFORE arriving to the gate:
- Mobile entry (QR code)
(Not to be confused with having a print-at-home PDF on your phone. PDF's are not accepted.)
- Credit card entry
- Will call pick-up
- Hard tickets
The Pavilion in no way encourages, authorizes, or guarantees the purchase of tickets from any vendor other than Ticketmaster. The Pavilion reserves the right to refuse entry to persons holding tickets purchased from a third party vendor.
Tickets for concerts at The Cynthia Woods Mitchell Pavilion, presented by Huntsman can be purchased through Ticketmaster (online, phone or outlets).
Ticketmaster is the official ticketing source for The Pavilion. The Pavilion does not endorse or recommend any other ticketing source for events held at The Pavilion. Please use caution when purchasing tickets from any website other than www.ticketmaster.com for events held at The Pavilion. The only exception is when purchasing tickets through an official artist fan club website.
Tickets for events at The Pavilion can be purchased at any Ticketmaster outlet, including Fiesta, select H-E-B and select Walmart locations. Tickets also can be purchased by phone through Ticketmaster at 800-745-3000 or online at www.ticketmaster.com.
The Pavilion Box Office is also available to service customers wishing to purchase tickets in person. Box Office hours are Monday through Friday 10 a.m. to 5 p.m. and on show days beginning at 10 a.m.
When purchasing tickets at Ticketmaster or The Pavilion Box Office service charges will apply. Refunds and exchanges are NOT allowed after purchase. Ticket prices are subject to change without notice. Pavilion events take place rain or shine.
For guests with hearing impairments, a Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Pavilion events, the TDD number to call is 800-755-6244.
Methods of Payment - Most major credit cards are accepted for tickets purchased by phone through Ticketmaster. When purchasing tickets at The Pavilion Box Office, American Express®, Discover®, MasterCard®, VISA®, and cash are accepted.
Groupon and Other Vouchers - Vouchers are assigned by order of purchase. Guests who purchased a reserved seat ticket, must redeem the voucher for a hard ticket. Guests need to bring a printed voucher for each ticket purchased and a photo ID starting on the redemption day through the show time of the event to The Pavilion Box Office. Guests need to be the purchaser of the tickets to pick them up. If someone other than the name on the voucher wishes to pick up the tickets they must contact Groupon and have a new Groupon sent with the updated name on the voucher. Lawn tickets will print out as a G-Pass similar to a print-at-home ticket. It will be scanned at the gate. The Pavilion can not accept G-Pass lawn tickets on a cellphone. Guests do not need to the name printed on the G-Pass lawn ticket to enter the venue.
Guest Frequently Asked Questions answers the most commonly asked questions by guests of The Pavilion. Click here to download.