Click here to download Frequently Asked Questions
In the interest of public safety, guests are always subject to a search upon entering the facility. Guests who refuse to be searched may be denied entrance and refunded their ticket purchase price (excluding service charge fees). The Pavilion's search policy is generally dictated by the type of event and the probability of guests carrying prohibited items into The Pavilion. Once again, all guests are subject to a search.
The Pavilion management and staff will NOT tolerate the following actions from any guest:
Throwing any objects for obvious safety reasons.
Reselling tickets at any time on the grounds of The Cynthia Woods Mitchell Pavilion. The Pavilion is on private property and reserves the right not to allow the resale of concert tickets at any time on our property. We also prohibit the resale of tickets because some of those tickets are counterfeit tickets and you will be refused entry if a counterfeit ticket is detected. You assume all risk when purchasing tickets through non-authorized ticket centers.
No re-entry to The Cynthia Woods Mitchell Pavilion. This policy has been instituted to prevent the consumption of alcoholic beverages, and illegal substances, as well as tailgating in the parking lots. Some exceptions will be made, but you must have approval from the appropriate gate supervisor.
Tailgating is not allowed in the parking lots surrounding The Pavilion. The lots are privately owned and the owners have made the decision to not allow tailgating. Soliciting or vending of any kind is not permitted on the grounds of The Cynthia Woods Mitchell Pavilion. This means we do not allow the distribution of fliers, selling of goods, etc., on our grounds unless authorized by The Cynthia Woods Mitchell Pavilion management.
Smoking is not allowed in the reserved seating areas. You may, however, smoke on The Pavilion lawn or in the concession plazas.
Guests who show signs of illegal substance abuse or intoxication may be refused entry.
Standing or dancing in the aisles or on the stairways is not permitted. Fire regulations prohibit people from congregating in areas other than those designated for seating (Places of Assembly in the State of Texas, Article 25, Section 25.107).
Standing on the seats is not allowed because it causes sight problems for guests behind you. The chairs also are not designed for standing on.
It is our intention for Pavilion guests to have an enjoyable experience while attending an event at The Cynthia Woods Mitchell Pavilion. It is also extremely important for our guests to understand that our policies exist for their safety and for the safety of other guests. This page explains items that are not permitted into the facility, as well as those that are permitted on a show-by-show basis.
The Cynthia Woods Mitchell Pavilion acknowledges the financial support of The Woodlands Township that is generated by the Event Admissions Tax for its performing arts and educational programs.