GUEST INFORMATION > Guests With Disabilities
Seating - Accessible seating in various sections of the seating area and at various prices for guests with mobility impairments.
Parking - Parking for guests with mobility impairments is available with proper state identification. There are a limited number of parking spaces available on a first-come, first-served basis in the Gold Lot adjacent to the VIP entrance. Access is via Six Pines Drive.
Drop Off - A driveway for passenger drop-off and pick-up is available in front of the North Plaza. Access is via Lake Robbins Drive.
Restrooms - Specially adapted restroom facilities for guests who use wheelchairs. For guests requiring a companion or assistance from someone of the opposite sex, a wheelchair-accessible, private restroom is available in all concession plazas.
Concessions - Concession stand personnel are available to assist guests with mobility impairments in purchasing food and beverages. The stands adjacent to the lawn stairs have accessible windows for guests with wheelchairs. Accessible picnic tables are available. Accessible drinking fountains are available in all plazas.
Services for Guests with Hearing Impairments
Seating - A reserved seating area for guests requiring sign interpretation is available near the stage.
Headsets - To assist with amplification and clarity, headsets are available during all performances. The Pavilion uses Phonic-Ear FM equipment on the 75.475 MHz frequency (Channel 22). Please visit the Information Booth located in the North Plaza to arrange for use of a unit at no charge.
American Sign Language - American Sign Language interpretation is available upon request. So we can provide qualified and appropriately prepared signers, The Pavilion requires signing requests at least three weeks prior to the concert.
How to Purchase Tickets
You can purchase tickets at any Ticketmaster outlet, including Fiesta, select H-E-B and FYE locations and Media Magic. You may purchase tickets by phone through Ticketmaster at 800-745-3000 or online at www.ticketmaster.com.
Tickets also are available at The Pavilion Box Office. The Pavilion Box Office only accepts purchases in person. Ticket purchases at The Pavilion Box cannot be made over the phone or via the internet. The seasonal hours of the Box Office are Monday through Friday from 10 a.m. to 5 p.m. and on event days through intermission. The Box Office is located at the north entrance of The Pavilion at 2005 Lake Robbins Drive in The Woodlands. The Pavilion Box Office can also be reached at 281-364-3024.
When purchasing tickets at The Pavilion Box Office or Ticketmaster service charges will apply. Refunds and exchanges are NOT allowed after purchase. Ticket prices are subject to change without notice. Pavilion events take place rain or shine.
For guests with hearing impairments, a Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Pavilion events, the TDD number to call is 1-800-755-6244.
Methods of Payment - Most major credit cards are accepted for tickets purchased by phone. When purchasing tickets at The Pavilion Box Office, American Express®, Discover®, MasterCard®, VISA®, and cash are accepted.